FOREIGN CUSTOMERS

Foreign customers are always welcome: we just only ship to the counties listed below.

Shipping costs to INTRA-UE Countries, UK and Methods of payment:

The shipping costs are estimated case by case (size of the box, destination...): the following is a generic valuation for 1.00 kg. 

AREA 1, DESTINATION TO:

AUSTRIA, BELGIUM, DENMARK, GERMANY, LUXEMBURG, HOLLAND, POLAND, CZECH REPUBLIC, SLOVAKIA, SLOVENIA, HUNGARY

€16.00

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AREA 2, DESTINATION TO:

FRANCE, PRINCIPALITY OF MONACO, UNITED KINGDOM, SPAIN (WE DON'T SHIP TO THE CANARY ISLANDS!)

€19.00

Customers from UK must buy a phyto paper, as required by the british custom.

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AREA 3, DESTINATION TO:

CROATIA, ESTONIA, FINLAND, GREECE, IRELAND, MALTA, PORTUGAL (EXCLUDING AZORES), ROMANIA, SWEDEN

€21.00

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AREA 4, DESTINATION TO:

AZORES, CRETE, ICELAND, BALEARES, LIECHTENSTEIN, MADERA, NORWAY

€45.00

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AREA 5, DESTINATION TO:

BULGARY, CYPRUS, MOLDAVIA, SERBIA

€41.00

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Shipping costs to EXTRA-UE countries/customers and Methods of payment:

The shipping costs are estimated case by case (size of the box, destination...): the following is a generic valuation for 1.00 kg.

AREA 7, DESTINATION TO:

CHILE, HONG KONG, SOUTH AFRICA, TAIWAN, THAILAND, USA, CANADA

€65.00 (includes Phytosanitary certificate)

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AREA 8, DESTINATION TO:

ARGENTINA, SINGAPORE, SOUTH KOREA, JAPAN

€76.00 (includes Phytosanitary certificate)

We ship to customer's risks: the shipping costs are based on the prices of our service provider, the Expedited Mail Service (EMS), which is an international priority mail service.

Please, note: the courier is only SDA/EMS, no other courier!

We will email you the tracking number of your parcel as soon as it has been dispatched. Items may be subjected to delay in the destination country due to customs inspections and any import related formalities. Please note that you will be responsible for any duties and/or customs charges that may be incurred on your side. We recommend to state a phone number in your account details, which will be noted on the waybill and will give the authorities in your country of residence the opportunity to get in touch with you swiftly. Plants are usually shipped bareroots. We provide for phytosanitary papers, by request, which cost is €20.00.

Please, consider that WE CAN'T BE HELD RESPONSIBLE FOR THE CUSTOM RESTRICTIONS OF YOUR COUNTRY AND WE'LL NOT REPLACE THE STOPPED/REFUSED ORDERS BY YOUR CUSTOM.

Payment accepted:
- Bank transfer

- Paypal

- Western Union

Payments references are transmitted on the confirmation of the order, by mail.

We don't accept payments by Paypal from chinese/indian customers (just only bank transfer/WesternUnion).

Mininum order amount for EXTRA-UE customers: €50.00 (excluding phyto certificate and shipping costs)

What is a phyto paper? It's a document edited by the phytosanitary service of the country of the seller, declaring that the plants are free from deseases. Phyto papers are required by many EXTRA UE countries to let get in plants or parts of them. Our nursery provide for phyto papers to the cost of €20.00 (it doesn't matter how many plants).These papers will be enclosed to your shipment, together with the invoice. Before ordering, inform you about the rules of your country about importation of plants.

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